Privacy policy
We collect what we need to run the store, and nothing extra for its own sake.
Neyavo operates this website. This policy explains what information we collect, why, and how you can reach us.
What we collect
Information you give us when you order, create an account, or write to us: typically your name, email, shipping address, phone number, and order details. Payment is handled by Shopify and the payment provider you choose. We do not store full card numbers.
How we use it
- To fulfil and ship orders, and send tracking updates
- To answer support, returns, and product questions
- To improve the store (for example, which products are viewed)
- To send marketing email only if you opt in. You can unsubscribe any time
Who we share it with
We share information with services that help us operate the store: Shopify (hosting and checkout), payment providers, shipping carriers, and email tools. They process data on our instructions. We do not sell your personal information.
Cookies
We use cookies and similar tools to keep your cart, remember preferences, and understand how the site is used. You can control cookies in your browser.
How long we keep it
We keep order and account information for as long as needed to fulfil the contract, meet tax and legal requirements, and resolve disputes.
Your choices
Depending on where you live, you may ask to access, correct, or delete personal information, or object to certain processing. Use the Contact page. Do not send payment-card details over unsecured channels.
Updates
We may update this policy. The current version is always on this page.